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FAQ

Frequently Asked Questions

Orders & Purchases

How do I cancel or edit an order?

Unfortunately, we can’t cancel orders due to a change of mind. But we understand that mistakes happen. If you need to edit your order details, such as the delivery address or phone number, please contact our customer service as soon as possible.

Here’s what you can do:

  • Email us at hi@zaynabeauty.com.
  • Have your order number ready.
  • We process orders within 1 business day, so we can’t guarantee changes once your order has been processed.
How can I track my order?

You’ll find your tracking number and a link to the carrier’s website in your shipping confirmation email. You can also log in to your account, go to “My orders” and click the tracking link for your order.

What if there is a problem with my order?

If something isn’t right, please contact our customer service as soon as possible by email or through the contact form on our website. Include your order number and a short description of the problem so we can help you quickly.

I didn’t receive all of my order?

If part of your order is missing, check your shipping confirmation email to see whether the items were sent separately. If everything should have arrived together, contact our customer service with your order number. We’ll look into it and sort it out promptly.

Returns & Exchange

What is your returns policy?

You can request a return within 30 days of receiving your order. Items must be unused, in their original condition and packaging, with proof of purchase. Sale items and gift cards can’t be returned. If your order ships to the EU, you can also cancel or return it within 14 days without giving a reason. See our refund policy for full details.

How do I initiate a return?

Email us at hi@zaynabeauty.com with your order number and the reason for your return. If your return is accepted, we’ll send you a return label and instructions on where to send your package. Items sent back without a return request can’t be accepted.

Can I exchange an item instead of returning it?

We don’t offer direct exchanges. The fastest way to get what you want is to return your item and, once the return is accepted, place a new order for the item you’d like.

How long does it take to process my return?

Once we’ve received and inspected your return, we’ll let you know whether it’s approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may need a little extra time to show the refund.

Shipping & Tracking

How long does shipping take?

We process orders within 1 business day. Delivery then takes 1–2 business days within Switzerland and Liechtenstein, and 1–7 business days within the EU. Orders to the USA take 4–8 business days and to Canada 5–8 business days.

Is shipping free?

Yes. Standard shipping is free on all orders to Switzerland, Liechtenstein and the EU. For the USA and Canada, shipping costs are calculated at checkout.

Can I change my shipping address after placing an order?

If your order hasn’t been processed yet, contact our customer service and we’ll update your address. Once your order has shipped, we can no longer make changes.

Our Products

Where are ZAYNA products made?

Our creams and face mist are formulated and made in Switzerland. Our Pure Argan Oil is cold-pressed in Morocco.

Are your products suitable for sensitive skin?

Our products are gently formulated for all skin types. Some contain natural essential oils, so if your skin is very reactive, we recommend a patch test first.

Which routine should I start with?

For a complete routine, start with the Signature Set: mist and day cream in the morning, mist and night cream in the evening, and argan oil wherever your skin needs extra care. For a simple morning routine, try the Hydration Duo.

Where can I find the full ingredient lists?

On each product page, under Ingredients.

  • Free Shipping CH & EU
  • Secure Payment
  • Fast Delivery
  • Made in Switzerland
  • Free Shipping CH & EU
  • Secure Payment
  • Fast Delivery
  • Made in Switzerland

Why shop at ZAYNA